FAQs

Frequently Asked Questions

Q. What is a Donation Profile?

A. Donation Profile is part of your personal Member Portal Account where you can see a history of your payments, download past receipts, and access the annual tax receipt for tax return purposes. For musis, this profile also provides an option to submit the annual Schedule-C form directly from their online account.

Q. How do I register for my donation profile account?

A. To register for your online member portal, please contact your local President, General Secretary or Secretary Finance. They will confirm your personal details with you and will send you account login details. AMWA members may contact their respective office holders for the registration process.

Q. How do I make an online donation if my Tajnid is in process and I do not have a member code yet?

A. Please use the member code 99999 (5-digit code), and fill in the rest of your details. Keep all your receipts with you, and once you have your member code issued you may contact us to have your receipts adjusted adjusted for you.

Q. I made a mistake in the member code when making the payment. How do I get it corrected?

A. There is a verification process before all receipts are posted in the backend, whereby the member code and name mismatch are resolved before posting. Please ensure to select the correct branch so the reconciliation is streamlined. If you wish to ensure that the correction has been completed, please submit a request on the Contact Us page and make sure to mention the receipt number and the correct member code in the request.

Q. I paid Chanda Aam by mistake when I wanted to pay Chanda Wasiyyat, how do I get it corrected?

A. The system auto-reconciles such payments, and the amount is automatically moved to Wasiyyat for Musis and to Aam for non-Musis in case of such a mistake. You may submit a correction request via the Form ensuring to mention the Receipt number and the new distribution.

Q. Is the payment mechanism secure?

A. Yes, it is very secure! For payment processing we use Moneris, which is a recognized payment gateway used by many of the major banks and merchants. None of your personal information is passed to Moneris as we only send the total amount and an orderID to Moneris and receive back confirmation of successful or unsuccessful payment. Similarly no payment card or banking information is stored on our online donation website, it is only processed by Moneris.

Q. What bank cards are accepted for payment?

A. We accept all the bank cards that have processing agreement with Moneris. This includes majority of the banks, such as:

Q. What do I do if my bank’s Client Card is not provided through Debit Visa or Debit Mastercard?

A. In that case, you may make payment via any Credit Card.

Q. What is the mode of payment preferred by Jama’at?

A. It is recommended to pay via Debit Visa or Debit Mastercard which are your bank’s client cards. If your bank does not support either option then you may pay via Credit Card.

Q. If I use Credit Card, is it considered Cash Advance? Will I be paying interest on the payment?

A. When using a Credit Card, since we are setup as a Merchant, the donation is considered as a purchase. Therefore it is not cash advance and you will not be charged any interest as long as you clear your balance per you Credit Card grace period / Statement’s due date.

Q. If I want to make the same payment every month, is it possible to set up recurring payments?

A. No, we do not support recurring payment for the moment. However you are advised to use the feature of Save Details from the Menu Option on top right of the payment page. This would store all your entered details and the donation breakdown including for all added family members in the browser so that next time if you are on the same PC using the same browser when you launch the website all your entered details will appear in front of you. You will only need to click on Donate button and then make the payment. If you have entered your email address, your receipts will be emailed to you.

Q. What happens if make a mistake in my receipt and enter the wrong member code?

A. If you make a mistake and would like to have your donation payment corrected, please fill out the contact form accessible from the menu: https://amjinc.ca/contact.html . You will be sent a confirmation after the correction has been made. Whenever requesting a correction please ensure to mention the receipt #. If receipt # is not available, please specify your member code used on the receipt, the total amount of transaction and the approximate date/time of payment.

Q. What if I need to make a payment to a donation head not appearing on the page?

A. Please send an email to support@amjinc.ca with your request for addition of donation head.

Q. Will I incur any fees when making payment?

A. No, there is no charge to the member for online donation payment.